Merck intrdocues new service portal with digital access to water and system data

Mecrk, a leading Germanscience and technology company, today announced a new cloud-based, remote lab water service and monitoring capability available on all Milli-Q® CLX 7000 clinical water purification systems. The Milli-Q® Connect online service portal provides digital access to water and system data, allowing users to monitor lab performance remotely and securely.

“Scientists have come to expect the same instant connectivity in their lab as they experience in their personal lives,” said Jean-Charles Wirth, head of Applied Solutions, Life Science at Merck. “This Internet of Things technology gives our customers accessibility to view real-time system information, customized notifications and rapid online diagnostics, whether they are at the lab or at home.”

The Milli-Q® Connect system turns passive data into active, actionable information that is available remotely at any time and from anywhere. This provides a savings opportunity by streamlining the production of quality reports, which can be produced in minutes.

“We received a customer call from a remote hospital reporting an issue with their auto-analyzers, which was possibly due to the water quality,” said Ricardo Rodriguez, field service engineer at Merck. “Using Milli-Q® Connect, I connected to their system and, by phone, was able to provide the customer with precise guidance on how to rectify the issue. Doing this by phone provided a significant time savings both to our business and to our customer.”

Source: Merck, Photo: Fotolia